Policies

Where to Go, Policies & How to Prep:

LOCATION-

SALON LOFTS MARKET COMMONS - FREDERICK

520 Snowhill Street Suite 24

Frederick MD 21701

951-428-6487

CANCELLATION POLICY- As of 12/1/2024 all appointments canceled within 24 hours of reserved appointment time will be subject to a 50% last minute cancellation fee to the card provided on file. Three late cancellations will unfortunately result in a removal from Allison Lydon‘s client list.

LATE POLICY- Arriving 15 minutes or later for your scheduled appointment time will result in an automatic cancellation.

CHILDREN IN THE SALON- Please have little ones stay home unless they are having a service done. I’m a mom of 5 & completely understand how hard it can be to get away. With chemicals & hot tools the salon is not the safest place for children. On top of that I want to devote my full attention to you & make sure your hair & our time together is absolutely perfect.

PURPLE SHAMPOO USE PRIOR TO APPOINTMENT- Please discontinue use of all toning shampoo is one to two weeks prior to your color service.

SHOULD I WASH MY HAIR BEFORE MY APPOINTMENT?- Please come in for your appointment with clean hair. No more than three days since last wash. If you are a heavy product user or use products at home for gray coverage such as waxes, sprays or powders, please use a color safe clarifying shampoo before coming to your appointment. Wax based products are great for quick gray coverage in between appointments, but they create a barrier and do not allow hair color to properly penetrate the hair cortex, often resulting in a compromised result in your color service. If you arrive with heavy product or wax based products your appointment may be cancelled. If you need recommendations on a great clarifying shampoo? We’ve got them in the salon for you to choose from!

DOORS AUTO LOCK DURING OFF PEAK HOURS- For everyone’s safety, Salon doors automatically lock during off-peak hours. Should the doors be locked please call Allison to gain entry. 951-428-6487.

WHAT TO WEAR- We take extra caution to keep your clothing safe from chemicals, hair & dyes but it’s advised you save your best clothing for outside of the salon. If possible, choose jackets and sweaters without a hood. Bulky hoods can be a challenge to cut over.

FORMS OF PAYMENT- Cash, Venmo, Zelle & Credit Cards are all excepted. Please note that all Credit Card transactions will result in an additional convenience fee of 3.5%. Allison is partnered with Gloss Genius & Stripe- a leading payment processor. Allison accepts Visa, Amex, Mastercard, Discover, JCB, UnionPay. We also welcome corporate cards, debit cards, prepaid cards, rewards cards.